Terms & Conditions: Cancellation & Refund Policy
1. Customer Cancellations
If you need to cancel your booking, you must notify us in writing via email. Because our retreats require significant upfront planning and vendor commitments in Morocco, cancellation fees apply as follows:
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More than 6 weeks before departure: You will receive a refund of all payments made, minus your non-refundable booking deposit.
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6 weeks or less before departure: Payments are 100% non-refundable.
Important: We strongly recommend that all guests purchase comprehensive travel insurance immediately upon booking to cover unexpected personal emergencies, travel delays, or medical issues.
2. Cancellations by the Host
We reserve the right to cancel any retreat up to 6 weeks prior to the start date under the following circumstances:
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Minimum Numbers Not Met: If the retreat fails to reach the minimum number of participants required to operate due to guest cancellations or low enrollment.
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Operational Issues: Unforeseen circumstances, safety concerns, or local disruptions that prevent us from delivering the retreat safely and to our standard.
What happens if we need to cancel?
If we cancel the retreat under this 6-week window, you will be offered:
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A full refund of all monies paid directly to us (including your deposit), OR
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The option to transfer your payment to a future retreat date.
3. Force Majeure & Exceptional Circumstances
If a retreat must be canceled within 6 weeks of departure due to unpredictable events beyond our control (Force Majeure—such as natural disasters, political instability, severe travel restrictions, or global health emergencies):
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We will offer a credit voucher or transfer to a future retreat date.
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Host Limitation of Liability: We are not responsible for any indirect costs incurred by guests due to a cancellation, including non-refundable flight bookings, visa fees, or travel insurance costs.